Privacy Policy

Last Updated: January 2025

Peel Soft Wash ("we", "our", "us") is committed to protecting your privacy. This policy explains how we collect, use, and safeguard your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Information We Collect

We only collect information that is reasonably necessary for our business functions. This includes:

• Personal Details: Name, phone number, and email address provided via our quote forms.
• Property Details: Address and specific cleaning requirements (e.g., "Two-storey home", "Bore stains").
• Marketing Data: Information on how you found us (e.g., Google, Facebook) to help us improve our services.

2. How We Use Your Information

We use your data solely for the purpose of:

• Providing you with an accurate quote.
• Contacting you to schedule or confirm appointments.
• Invoicing and accounting.
• Internal analysis (e.g., checking which advertising methods work best).

3. Data Sharing & Security

We do not sell, trade, or rent your personal information to third parties.

We may disclose information only if required by law or to trusted third-party service providers who assist us in operating our business (e.g., our accounting software or email hosting provider), provided they agree to keep this information confidential.

4. Cookies & Analytics

Our website uses standard cookies to improve user experience. We may use tools like Google Analytics or Facebook Pixel to understand website traffic. These tools collect anonymous data (such as your IP address and device type) but do not identify you personally.

5. Accessing Your Information

You have the right to request access to the personal information we hold about you or ask for it to be corrected or deleted. Please contact us directly to make such a request.

6. Contact Us

If you have any questions about this policy, please contact us at: